Privacy Policy

Last Updated: May, 2025

At Wandikweza, we are committed to protecting the privacy and personal information of our website visitors, beneficiaries, donors, partners, and stakeholders. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website (www.wandikweza.org) and associated digital platforms.

1. Who We Are

Wandikweza is a registered nonprofit organization based in Malawi, working to transform community health through our Proactive Doorstep Care model. We provide maternal, child, and primary health care services to underserved communities. For any privacy-related inquiries, you may contact us at:

Wandikweza Head Office
P.O. Box 851, Lilongwe, Malawi
Email: info@wandikweza.org
Phone: +265 988110521

2. Information We Collect

We collect both personal and non-personal information through our website in the following ways:

a. Information you provide voluntarily

Name, email address, phone number (e.g. via contact forms or newsletter sign-up)
Donation details (name, amount, payment method, processed securely via third-party services)
Feedback, survey responses, or event registration information

b. Information collected automatically

IP address and geolocation (approximate)
Browser type, device type, operating system
Pages visited, time spent on the site, click paths
Cookies and analytics tracking

3. How we use your information

We may use the information we collect to:

Respond to your inquiries and requests
Process donations securely and send acknowledgments
Share updates about our work, campaigns, or events (with your consent)
Improve our website functionality, design, and user experience
Generate anonymized data for reporting and analysis
Comply with legal obligations and donor reporting requirements

We do not sell, rent, or share your personal information with third parties for commercial purposes.

4. Cookies and Tracking Technologies

Our website uses cookies to collect usage data and improve your browsing experience. Cookies are small files stored on your device. You may choose to disable cookies through your browser settings, but this may affect site functionality.

We may use tools like Google Analytics to track site performance and user engagement. These services do not store personally identifiable information.

5. Third-Party Services

We may use third-party platforms (e.g., Mailchimp, Ascend, Stripe, PayPal, Airtable) to support communication, donations, or data collection. These platforms have their own privacy policies, and we encourage you to review them.

Wandikweza ensures that any third-party service providers we work with follow industry standards for data protection.

6. Data security and retention

We take data security seriously and implement safeguards to protect your information from unauthorized access, loss, or misuse. This includes:

Secure Sockets Layer (SSL) encryption
Password-protected systems
Role-based access to sensitive data
Regular data backups

We retain personal information only as long as necessary for the purpose it was collected or as required by law or donor agreements.

7. Your Rights and Choices

You have the right to:

Request access to your personal data
Correct or update inaccurate information
Withdraw consent for communications
Request deletion of your personal data, where applicable

To exercise these rights, contact us at info@wandikweza.org.

8. Children’s Privacy

Our website is not intended to collect information from children under 13 years of age. We do not knowingly collect or store personal data from children without appropriate consent.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. Your continued use of the website indicates acceptance of any updates.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

Email: info@wandikweza.org
Phone: +265 988110521

Mail: Wandikweza, PO Box 851, Lilongwe, Malawi